ReceptionHub connects every department in real time — reception, housekeeping, maintenance, restaurant, and more — all in one platform, across web and mobile, in 7 languages.
Two hotel receptionists who spent years managing daily chaos the old way. Then ReceptionHub changed everything.
👩 Amy — Senior Receptionist
"I used to start every shift reading 3 WhatsApp groups, a paper handover book, hoping nothing was missed. Now I open ReceptionHub — everything is right there."
Real people. Real pain. Real solution.
Amy and Josh represent thousands of hotel receptionists across Europe who finally have the tool they always needed.
👨 Josh — Front Desk Manager
"A guest asked about spa, a driver needed info, maintenance was waiting. I spoke one sentence into my phone. Three seconds — everything done. That's ReceptionHub."
Built for real hotels, by a real hotelier.
ReceptionHub was built by someone who spent 17 years at the front desk watching the same problems repeat every day — and refused to accept that no proper tool existed. Amy and Josh are not just characters — they represent every receptionist who deserved better tools and finally has them.
Platform Overview
See ReceptionHub in action
Watch how a real hotel team uses ReceptionHub to connect every department, eliminate missed handovers, and run daily operations without chaos.
AI Voice — World First
Speak it. AI handles the rest.
As far as we know, ReceptionHub is the first hotel operations platform in the world with integrated AI voice task creation. Staff speak naturally — the AI understands, assigns, and notifies in under 3 seconds.
1
Tap the microphone on any device — desktop, tablet, or mobile.
2
Speak naturally in any of 7 languages — AI transcribes with OpenAI Whisper.
3
AI extracts everything — department, room, priority, date, time, guest name.
4
Task created and assigned. Right department notified instantly. Under 3 seconds.
Live example 1 — Maintenance
"Bathroom tap in room 305 is dripping, guest is asking when it will be fixed."
↓
Repair: Dripping tap — Room 305Created
🏨 Room 305
🔧 Maintenance Department
🔴 Priority: High (guest complaint)
⚡ Notified: Maintenance Team
⏱️ Created in: 2.4 seconds
Live example 2 — Restaurant
"Add restaurant reservation for Leonardo Di Caprio, 27th March at 8:30 PM, table for 2."
↓
Reservation — Leonardo Di CaprioAuto-created
🍽️ Restaurant — Table for 2
📅 27th March, 20:30
👤 Guest: Leonardo Di Caprio
⚡ Restaurant team notified
⏱️ Created in: 1.9 seconds
Live example 3 — Housekeeping
"Add 2 pillows in room 402 — guest requested."
↓
Housekeeping — Room 402Auto-created
🧹 Housekeeping Department
🛏️ Room 402 — Add 2 pillows
📱 Maid notified via mobile app
⏱️ Created in: 2.1 seconds
Platform Modules
32 modules. One platform.
Every department connected. In the logical order a hotel actually operates.
32
01
Timeline
Visual chronological view of all hotel tasks and events. See every department's activity on a single scrollable canvas — past, present, and future.
02
Calendar
Monthly, weekly, and daily visual layouts for all tasks and events. Track what is coming and what must never be missed — across every department simultaneously.
03
Notes & Tasks
Main operational dashboard. Create tasks, set priorities, assign to departments, and track real-time completion. The heartbeat of daily hotel operations.
04
Rooms
Live status map of every room — cleaning state, equipment, maintenance issues, and VIP flags. Bulk-mark checkouts and inspections with a single click.
05
Diary
Daily operational logbook for shift handovers. Every note and instruction stays on record — nothing is lost when one shift ends and the next begins.
06
Documents
Upload, store, and access hotel documents — contracts, procedures, menus, and checklists. Available to the right staff on any device, any time.
07
Chat
Instant messaging with department hashtags and direct staff mentions. Logged, searchable, and permanent — WhatsApp groups replaced completely.
08
Reminders
Time-based alerts for any staff member. Guest requests, follow-ups, and inspections — never miss a deadline or a promise made to a guest.
09
Housekeeping
Live room status — awaiting cleaning, in service, cleaned, inspected. Real-time coordination between housekeeping staff and the front office on any device.
10
Refurb
Track room renovation projects from start to finish. Checklists per room, task completion status, and detailed notes throughout the full refurbishment cycle.
11
Maintenance
All property repairs in one place. Track planned, in progress, and completed work with full history per room, per technician, and per date range.
12
Restaurant
Table bookings, group reservations, and special dietary requests — shared real-time overview for all restaurant staff and front office simultaneously.
13
Breakfast
Manage breakfast service — guest counts, allergies, special requirements, and room service orders. Seamlessly coordinated between reception and the kitchen.
14
Bar
Bar service coordination — orders, open guest tabs, last round notices, and shift handovers. Never lose track of pending orders or service requests again.
15
Kitchen
Internal kitchen task management — prep lists, order queues, allergy flags, and live coordination between the kitchen and all dining areas of the property.
16
Wellness
Spa, massage, pool, sauna, and gym appointments in a weekly grid. Drag-to-book with guest name, room number, therapist, and service type — all in one view.
17
Events
Organize weddings, conferences, and meetings end to end. Assign tasks, upload contracts, and coordinate all departments involved from a single overview.
18
Transport
Guest transfers with instant driver mobile notifications. Drivers see guest name, pickup time, and destination. Reception sees live completion status in real time.
19
Parking
Visual hourly parking timeline per slot. Drag to book, manage multi-day stays, and set custom slot types — Standard, EV charging, Accessible, VIP, or any custom label.
20
VIP
Dedicated VIP guest management with arrival checklists, preference notes, discreet staff alerts, and priority task coordination across all hotel departments.
21
Compliments & Complaints
Log, assign, and resolve every piece of guest feedback. Track resolution status and ensure nothing is overlooked, unanswered, or forgotten by any team member.
22
Lost & Found
Register, describe, and track every forgotten item. Always know the exact location, status, and responsible staff member for every lost property in the hotel.
23
Staff
Full team overview — activity per member, online status, role-based access control, and department assignments managed in one place by hotel management.
24
Shifts
Visual shift scheduling for all departments. Drag to assign, click to edit, bulk-fill ranges. Every team member always knows who is working and when.
25
Clock
Staff punch in and out from any device. Automatic daily and monthly worked hours calculations with a full shift calendar per employee for management review.
26
Contacts
Hotel contact directory — suppliers, emergency services, contractors, and partners. Organized by category, instantly accessible to all authorized staff on any device.
27
Passwords
Secure storage for departmental access codes and system credentials. No more sticky notes, shared chats, or forgotten Wi-Fi passwords at the front desk.
28
Reports
Generate exactly the data you need — task statistics, department performance, room history, and custom date-range exports. The right information in a few clicks.
29
Finance
Cash book with live running balance, color-coded income and expense rows, bill receipt tracking, per-entry staff assignment, and configurable currency per property.
30
History
Nothing is ever truly lost. Full audit trail of every action, filterable by worker, date, and department. Administrators restore any record at any time.
31
Inventory
Track all hotel supplies — quantities, minimum thresholds, reorder alerts, stock movements, and supplier notes across every storage location and department.
32
Equipment
Track every piece of hotel equipment by room — TVs, safes, irons, hair dryers. Service history, warranty dates, bulk-assign to multiple rooms, and missing item alerts.
How It Works
Up and running in minutes
Works alongside your existing PMS. ReceptionHub handles daily operations, team communication, and real-time coordination across all departments.
1
Connect your hotel
Add your property, set up departments, and invite your team. Works beside your existing PMS without replacing it.
2
Staff speak or type
Create tasks by voice or keyboard. AI routes everything to the right department automatically in seconds.
3
Everyone stays in sync
Real-time overview across all 30+ modules on web and mobile. Nothing missed. Nothing lost. Everything tracked.
Dalibor Doberšek
CEO & Founder · ReceptionHub Platform
17+ years in hotel operations — reception, housekeeping, events, restaurant, transport, guest relations
MSc in Tourism — academic understanding of hospitality industry structure
Designer, videographer — Strong portfolio in design, video production, and visual content in tourism
6 partner hotels currently testing the platform and providing structured operational feedback
Built for Real Hotels, by a Real Hotelier
"For 17 years I managed hotel operations with WhatsApp, sticky notes, and spreadsheets. I knew exactly what was missing. So I built it."
ReceptionHub is not a tech product trying to enter hospitality. It is a hospitality solution built by someone who lived the problem daily — and refused to accept that no proper tool existed for independent hotels.
Your PMS tells you who is coming. ReceptionHub tells your team what needs to happen. It works alongside your PMS, focusing on daily tasks, staff communication, and real-time operational status across all departments.
Every module solves a real operational pain experienced personally over 17 years at the front desk. Amy and Josh are right — it really does change everything.
Dalibor Doberšek
CEO & Founder — ReceptionHub Platform
Available in 7 languages🇬🇧 English🇩🇪 German🇮🇹 Italian🇸🇮 Slovenian🇭🇷 Croatian🇫🇷 French🇪🇸 Spanish
Pricing
Simple, transparent pricing
One fixed price per property per month. AI voice, mobile apps, and all updates included in every plan. No hidden fees. No long-term contracts.
Basic
EUR129/mo per property
Everything a smaller hotel needs to replace chaos with clarity — operational from day one.
Up to 10 users
15 core modules
AI Voice to Text
AI Smart Task Creation
Android + iOS mobile apps
Standard reports
7 languages
Email support — 48h response
Best for boutique hotels, guesthouses, and smaller independent properties ready to bring operations into the 21st century.
Custom contracts available for multi-property groups
Annual billing saves 15% on all plans. All plans include a 30-day free trial. No credit card required to start.
White Label
Your brand. Our platform.
Hotel groups and management companies can run ReceptionHub under their own brand — their logo, their colors, their domain. Available for web and mobile. Pricing on request.
Common questions from hotel GMs and operations managers before they start.
ReceptionHub is a hotel operations management platform. It handles daily tasks, staff communication, departmental coordination, and real-time operational overview. It is NOT a PMS — it does not handle check-ins, check-outs, billing, or room rates. It works alongside your existing PMS, filling the gap that every PMS leaves: internal operations.
The AI voice feature lets any staff member tap a microphone and speak a task naturally in any language. OpenAI Whisper transcribes the speech and GPT extracts department, room, priority, date, time, and guest name automatically. A structured task is created and assigned in under 3 seconds. As far as we know, the first hotel operations platform with this capability.
No. ReceptionHub works alongside your existing PMS. Your PMS tells you who is coming — ReceptionHub tells your team what needs to happen. They serve completely different purposes and complement each other perfectly.
Yes — native Android and iOS apps are included in every plan at no extra cost. Housekeeping staff mark rooms clean on their phones. Maintenance teams update repairs from anywhere. Transport drivers see transfers instantly. The AI voice feature works on mobile too.
Reception has a live view of every room — awaiting cleaning, currently being cleaned, cleaned and inspected. Housekeeping staff update from their phones. When a room is ready, reception is notified instantly. No phone calls, no radio, no walking to the front desk.
When reception adds a transfer request, the driver receives an instant notification on their phone via the mobile app. They see the guest name, pickup time, and destination. The driver marks the transfer complete when done, and reception is updated in real time.
ReceptionHub is available in 7 languages: English, German, Italian, Slovenian, Croatian, French, and Spanish. The AI voice feature works in all 7 languages — staff speak tasks in their native language and the AI understands correctly.
Receptionists have multi-department access. Maintenance staff only see the maintenance module. Managers have full administrative access to all data. This prevents staff from seeing irrelevant information and keeps management data private.
Yes. ReceptionHub never permanently deletes information by default. The History module gives managers a complete audit trail of every action. Administrators can restore records at any time. Nothing is truly lost.
Staff punch in and out directly from the app on any device. The system calculates daily and monthly worked hours automatically. Managers see a full working time calendar per employee with shift types and monthly totals.
Notes is the operational task hub — structured tasks with priorities, assignments, statuses, and department routing. Chat is for instant messaging using department hashtags or direct messages. Both are logged and searchable, unlike WhatsApp.
Basic and Pro plans offer self-service and guided onboarding — most hotels are operational the same day. Enterprise includes full in-person training for all departments. The 30-day free trial includes full access so your team can test everything first.
What Hotels Say
Trusted by hotel teams across Europe
Real feedback from hotel GMs and operations managers currently using ReceptionHub.
★★★★★
"Replace this text with your testimonial. Tell us how ReceptionHub changed daily operations at your hotel — what problem it solved and what your team thinks."
👤
Your Name Here
General Manager
Hotel Name · City, Country
★★★★★
"Replace this text with your testimonial. Tell us how ReceptionHub changed daily operations at your hotel — what problem it solved and what your team thinks."
👤
Your Name Here
Front Desk Manager
Hotel Name · City, Country
★★★★★
"Replace this text with your testimonial. Tell us how ReceptionHub changed daily operations at your hotel — what problem it solved and what your team thinks."
👤
Your Name Here
Operations Manager
Hotel Name · City, Country
Get in Touch
Book a free demo. No commitment.
See ReceptionHub working live in a real hotel scenario. The demo takes 20 minutes and shows the AI voice feature, all 30+ modules, and how fast your team can get started.
